Shipping policy

Last updated: 30 August 2026

Where we deliver

We deliver only to the United Kingdom and United States.

If checkout does not accept your address, please do not substitute a different country. We do not currently deliver elsewhere.

When delivery starts

Every figurine is made to order. The delivery clock starts when you approve the 3D preview, not when you first upload a photo or begin a design.

The expected delivery window is 7–14 days from approval. This includes production, quality checking in London and delivery. We will send tracking when the parcel is dispatched.

Delays

Customs checks, severe weather, carrier disruption, peak periods or an address problem may cause delay. If we know an order will miss the expected window, we will contact you. Please email us if tracking has stopped updating or the parcel has not arrived by day 14.

If delivery by a particular date is essential, tell us before you approve and pay. We will only promise a date if we confirm it in writing. Your legal rights remain available if we fail to deliver within the agreed time.

Delivery charges

Any delivery charge is shown before payment. UK delivery: no import fees. US: import duty may be charged by US Customs on arrival, and state or local sales tax may apply.

US import charges

UK delivery: no import fees. US: import duty may be charged by US Customs on arrival, and state or local sales tax may apply.

Addresses, tracking and failed delivery

Please check the delivery address before paying. Contact us as soon as possible if it is wrong. We cannot always change an address after dispatch.

GetFigure remains responsible for the parcel until it is delivered to you or to a person you identify. If tracking says delivered but you cannot find it, check safe places and neighbours, then contact us promptly so we can investigate.

If a parcel is returned because the address was wrong, incomplete or refused, we will contact you before arranging another delivery. We may ask you to pay the reasonable additional delivery cost where the failure was not our fault.

Damage in transit

If the parcel or figurine arrives damaged, keep the packaging and email your order number and clear photos to contact@getfigure.co.uk. Our Refund & Returns Policy explains the remedy.