Terms of service

Last updated: 4 September 2026

1. Who you are buying from

GetFigure is the trading name of a UK-based sole trader. Its address is 240 Hendon Way, London NW4 3NL, United Kingdom, and its email address is contact@getfigure.co.uk.

GetFigure is the seller and merchant of record for every physical figurine order placed through getfigure.co.uk, design.getfigure.co.uk, mypukki.com or mybaddii.com. GetFigure takes the payment, arranges production and delivery, and is responsible for refunds and customer service. The online store and checkout provider and the manufacturing partner are service providers; they are not the seller.

2. The product

Each figurine is a made-to-order, full-colour 3D print based on the photo or design you provide. A manufacturing partner prints it, then GetFigure ships it from London.

The figurine is a collectible display piece. It is not a toy and is not suitable for anyone under 14. Please read the Product Safety Notice before ordering.

3. Preview and approval

Nothing is printed until you approve a 3D preview.

• Photo personaliser: the preview is free. You pay only after you approve it and add the approved figurine to your basket.
• MyPukki and MyBaddii: you can buy the design directly on the brand site. GetFigure is named at checkout and takes the payment. We still show you the production preview and wait for your approval before printing.

Please check the preview carefully, including the pose, colours, clothing and any text. Approval means we may start making that version. It does not remove your rights if the finished item is faulty, damaged or materially different from the approved preview.

4. Photos and designs

You must have permission to use anything you upload or submit, including permission from a person shown in a photo. Do not submit unlawful, hateful, obscene or infringing material.

You keep your rights in your photo or original design. You give GetFigure a limited permission to use it only to create previews, make and deliver your order, provide support and meet legal duties. We will not use it in advertising without asking you separately.

The production-ready 3D model and GetFigure’s underlying templates, artwork and software remain GetFigure’s intellectual property unless we agree otherwise in writing. Buying the figurine does not include the digital model file.

5. If a photo or design cannot be used

If the photo is unclear or unsuitable, we will ask for another one or explain what needs changing. The photo personaliser remains free, so there is nothing to refund if no order has been paid for. If you have already paid through a direct brand checkout and we cannot make a usable preview after reasonable attempts, you may choose a new design or receive a full refund.

We may refuse material that is unlawful, infringes another person’s rights or cannot safely or reliably be made. If payment has already been taken, we will refund it.

6. Prices and payment

Prices are in pounds sterling (GBP) and include taxes charged by GetFigure at checkout. Any delivery charge is shown before you pay. UK delivery: no import fees. US: import duty may be charged by US Customs on arrival, and state or local sales tax may apply.

Your bank or card provider may charge a currency conversion or international payment fee. That fee is outside GetFigure’s control.

A paid order is accepted when GetFigure sends the order confirmation. If there is an obvious pricing or availability error, we will contact you before production and offer the correct option or a full refund.

7. Changes and cancellation before approval

You may ask for reasonable changes at the preview stage. If a requested change falls outside the product you selected, we will explain any price change before proceeding.

You may cancel before approving the 3D preview. If you have paid, GetFigure will refund you in full. After approval, production may begin straight away and a change or voluntary cancellation may no longer be possible.

8. Personalised goods and cooling-off rights

Because the figurine is made to your specifications and is clearly personalised, the standard 14-day change-of-mind cancellation right does not apply under regulation 28(1)(b) of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This exception is only about changing your mind. It does not affect your rights when goods are faulty, damaged, unsafe or not as described.

9. Delivery

We deliver only to the United Kingdom and United States. The expected delivery window is 7–14 days from approval. Customs checks, severe weather, carrier disruption or an address problem can cause delay. We will send tracking when the parcel is dispatched.

GetFigure is responsible for the parcel until it is delivered to you or to a person you identify. Please contact us promptly if tracking shows a problem. If we cannot deliver within the agreed time, your legal rights are not affected.

10. Faults, damage and items that are not as approved

Please tell us within 30 days of delivery if the figurine is faulty, arrives damaged or is materially different from the approved preview. Include your order number and clear photos if you can. We will offer an appropriate repair, replacement or refund and cover reasonable return costs where a return is needed.

This 30-day promise does not shorten any legal right. UK consumers have rights under the Consumer Rights Act 2015, including the short-term right to reject faulty goods within 30 days and, where applicable, rights to repair, replacement, price reduction or a final refund. US customers may also have non-excludable rights under federal or state law.

Small differences caused by the 3D-printing process are normal. A difference is not treated as a fault if it is minor, does not affect the safe display of the figurine and the item still materially matches the approved preview.

11. Our responsibility

Nothing in these terms limits liability that the law does not allow us to limit, including liability for death or personal injury caused by negligence, fraud, unsafe products or your statutory consumer rights.

We are not responsible for a loss that was not reasonably foreseeable when the contract was made, or for business losses arising from a consumer purchase. You are responsible for loss caused by an inaccurate delivery address you supplied, but we will make reasonable efforts to help recover or redirect the parcel.

12. Privacy

Our Privacy Policy explains how we use photos, designs, model files, order details and other personal information. Our Cookie Policy explains the storage and third-party requests used by our sites.

13. Law and complaints

These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you live elsewhere, this does not remove mandatory consumer rights or any right to bring a claim in your local courts.

Please contact contact@getfigure.co.uk first so we can try to resolve a problem.

14. Changes to these terms

The terms in force when your paid order is accepted apply to that order. We may update these terms for future orders and will change the date at the top.